POLICY ON PRODUCTS, CUSTOM VAN CONVERSION AND KITS
We are here to answer your questions not covered below
We encourage you to contact us with any concerns or questions
What is the return policy on products?
At Lonavity, your satisfaction is our priority. To be eligible for a return, items must be unopened, in their original packaging, not torn, accompanied by a receipt and returned within 30 days of purchase. Returns meeting these criteria may be refunded in the same way as the original payment, or exchanged.
Please get in touch with us to make a return. Upon approval, we will provide you with detailed return instructions. Please note that shipping charges are non-refundable and the customer is responsible for return shipping costs.
Items that have been opened, damaged, or unsuitable for resale cannot be refunded or exchanged.
Upon receipt of the product, refunds will be processed directly to the original payment method. Returns that are not approved will be promptly returned with a detailed explanation. Please note that it may take several days for refunds to reflect in your bank or credit card account.
Kindly be aware that a 3% cancellation fee will apply due to credit card processing fees.
Where can I return or exchange an item I purchased online?
Items purchased from Lonavity can be returned or exchanged either in-person at our shop or by mail to the Lonavity office, located at 5–473 B Bd Saint-René E. Gatineau, QC J8P 8A5, within 30 days of the purchase date.
Are there any exceptions to the return policy?
There are a few exceptions to our return policy:
— Returns, exchanges or warranties on items without receipts may not be accepted.
— Defective items covered by the manufacturer’s warranty may be repaired or replaced (lead times vary).
— Parts and pre-ordered products are not refundable or exchangeable under any circumstances. Except for a defective product flagged within 14 days of purchase. In such a case, the part or product will be subject to the manufacturer’s warranty and may be repaired or replaced (times vary). All other rules apply.
— Shipping charges are non-refundable.
— Refunds and exchanges by mail are only authorized after authorization by the company, and shipping costs are the customer’s responsibility.
Are there other items that cannot be returned?
Some items purchased from the Lonavity online store are non-refundable and non-exchangeable:
— Gift vouchers
— Any item not found in the online boutique (i.e., special orders, accessories/custom-ordered products, etc.)
— Cut or modified items
— Clearance or final sale items
POLICY AND WARRANTY ON CUSTOM VAN CONVERSION
Certain Conditions Apply
— The van must be maintained properly after delivery and according to our company’s policy. *
— Guarantee includes only installation and manufacturing defects.
— Non-transferable warranty.
— One year from the delivery date.
* Policy will be included in the sale contract.
POLICY AND WARRANTY ON KITS
We offer a 1-year limited warranty on our kits. Components and products are covered by the manufactures warranty. Kits are final sales.
Certain Conditions Apply
— The kit must be maintained properly after delivery and according to our company’s policy. *
— One year from the delivery date.
* Policy will be included in the sale contract.
