Blue Skie Van parked right on the beach by the river Boondocking spot in Quebec

REFUND POLICY

FOR ANY REQUEST

CONTACT US

POLICY ON PRODUCTS, CUSTOM VAN CONVERSION AND KITS

We are here to answer your questions not covered below

We encourage you to contact us with any concerns or questions

REFUND ON PRODUCTS

We care about your satisfaction with your order. If the item is damaged, Lonavity offers a 30-day return policy after receiving your item. 

To be eligible for a return, your item must be unopened and in its original packaging. 

To return the product, contact us. If your return is accepted, we’ll send you detailed instructions on how to return the product. Shipping fees are not refundable.

Vanlife Picture from high in the sky seing a van conversion made by Lonavity. View of a beautiful waterfall in Sainte-Jeanne-d'Arc, Québec
Lonavity van conversion travelling to BC parked by the mountains beautiful sunset, you can camp anywhere with the van

RETURN MUST BE APPROVED

Please do not send the product back to us without a return authorization. The shipping fees are the responsibility of the customer.

We will notify you via the email address associated with the order as soon as we’ve received and inspected the returned item. If approved, you will receive an email from us and issue a refund directly to the original payment method. Returns not approved will be sent back with a detailed explanation. Keep in mind that refunds may take many days to appear on your bank or credit card account.

CANCELLATION

We have credit card processing fees therefore there will be a 3% cancellation fee.

POLICY AND WARRANTY ON CUSTOM VAN CONVERSION

We offer a 2-year limited warranty on our custom van conversion. Components and products are covered by the manufactures warranty. Have peace of mind we are here to help you while you are in need.

Certain Conditions Apply

— The van must be maintained properly after delivery and according to our company’s policy. * 

— Guarantee includes only installation and manufacturing defects. 

— Non-transferable warranty.

— Two years from the delivery date.

* Policy will be included in the sale contract. 

Lonavity van conversion, rent the van for the weekend and explore all the beautiful sunsets in Canada. the sky is blue, orange and yellow, parked by the river and sleeping in the van
Lonavity van conversion, travelling to Havre-Saint-Pierre in Quebec. A beautiful view of the moon reflecting the water, rent the van for the weekend to explore Canada

POLICY AND WARRANTY ON KITS

We offer a 1-year limited warranty on our kits. Components and products are covered by the manufactures warranty. Kits are final sales.

Certain Conditions Apply

— The kit must be maintained properly after delivery and according to our company’s policy. * 

— One year from the delivery date.

* Policy will be included in the sale contract.

Lonavity, custom van conversion CLICK HERE