Terms of service

Overview

These Terms of Service ("Terms") govern your access to and use of the Lonavity website, products, services, and online store. By accessing our website or purchasing products or services from us, you agree to be bound by these Terms.

Throughout these Terms, the words "Lonavity," "we," "us," and "our" refer to Fabrication Lonavity S.E.N.C.

Our website is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services online.

These Terms apply to all visitors, customers, and users of the website. If you do not agree with these Terms, you may not access or use our website or services.

We reserve the right to modify these Terms at any time. Any changes become effective immediately upon being posted on this website. Your continued use of the website constitutes acceptance of those changes.

Section 1 – Online Store Terms

By using this website, you represent that you are at least the age of majority in your province, state, or country of residence, or that you have obtained the necessary consent to allow any minor under your care to use this website.

You agree not to use our website, products, or services for any unlawful purpose or in violation of any applicable law.

You must not transmit any viruses, malicious software, worms, or other harmful code that may interfere with the operation of this website or its services.

Any violation of these Terms may result in the immediate suspension or termination of your access to our website and services.

Section 2 – General Conditions

We reserve the right to refuse service, cancel orders, or deny access to our website at our sole discretion.

You understand that information transmitted over the internet may pass through various networks and may be modified to conform to technical requirements. However, all payment information is encrypted during transmission using industry-standard security practices.

You agree not to reproduce, copy, sell, resell, distribute, or exploit any portion of our website, products, services, images, text, or other content without our prior written consent.

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

Section 3 – Accuracy of Information

While we strive to ensure that all information on this website is accurate and up to date, we do not guarantee that all content is complete, current, or error-free.

Product specifications, compatibility information, installation guides, dimensions, pricing, photographs, and descriptions are provided for general information only and may change without notice.

It is the customer's responsibility to verify that any product or service is suitable for their intended vehicle, application, or project before placing an order.

Historical information displayed on this website is provided for reference purposes only and may no longer be current.

Section 4 – Products, Services & Pricing

Lonavity offers a variety of products and services, including but not limited to:

Van conversion products
Windows
Roof racks
Electrical components
Heating systems
Ventilation systems
Insulation materials
Installation services
Custom fabrication
Special-order products

Certain products may only be available online or by special order and may be subject to limited quantities or manufacturer availability.

We make every reasonable effort to accurately display product images, colours, dimensions, and descriptions. However, actual products may vary slightly due to manufacturing updates, monitor settings, lighting conditions, or supplier changes.

Product compatibility information is provided as a general guide only. Customers remain responsible for confirming compatibility with their specific vehicle, model year, trim level, and existing modifications before purchasing.

Prices, product availability, specifications, and lead times may change without prior notice.

We reserve the right to discontinue any product or service at any time.

Section 5 – Vehicle Installations

Installation services performed by Lonavity may involve permanent modifications to a customer's vehicle, including but not limited to:

Cutting body panels
Drilling holes
Installing windows
Roof fans
Heating systems
Electrical systems
Shore power connections
Plumbing components
Roof accessories
Interior cabinetry and hardware

By authorizing installation work, the customer acknowledges that these modifications are permanent and may affect the original condition of the vehicle.

The customer confirms that the vehicle is in suitable condition for installation work. Lonavity is not responsible for delays, additional labour, or costs resulting from hidden damage, corrosion, previous repairs, aftermarket modifications, or unforeseen conditions discovered during installation.

Certain installations may require additional work that cannot reasonably be identified until work has begun. If additional work becomes necessary, the customer will be informed before proceeding whenever reasonably possible.

Section 6 – Orders, Billing & Special Orders

We reserve the right to refuse, limit, modify, or cancel any order at our discretion.

Orders may be cancelled due to:

Pricing errors
Inventory discrepancies
Supplier availability
Suspected fraud
Payment issues
Incorrect product information
Shipping restrictions

If an order must be cancelled after payment has been received, an appropriate refund will be issued unless otherwise permitted by these Terms.

Special-order products, custom fabrication, and products ordered specifically for a customer may not be cancelled or returned once the order has been placed with our supplier.

Customers agree to provide accurate billing, shipping, and contact information. Lonavity is not responsible for delays or additional costs resulting from incorrect information provided by the customer.

All orders remain subject to our Return & Refund Policy, Shipping Policy, and Warranty Policy, where applicable.

Section 7 – Optional Tools

Our website may provide access to third-party tools or services over which Lonavity has no control or responsibility.

These tools are provided "as is" and "as available" without warranties of any kind. Your use of any third-party tools is entirely at your own risk and subject to the terms and conditions of the respective provider.

Lonavity may introduce new services, features, or tools from time to time. Unless otherwise stated, such additions will also be governed by these Terms of Service.

Section 8 – Third-Party Links

Our website may contain links to third-party websites, manufacturers, suppliers, or service providers.

These links are provided solely for your convenience. Lonavity does not control and is not responsible for the content, accuracy, policies, products, services, or practices of any third-party website.

Your use of third-party websites is entirely at your own risk. We encourage you to review the terms and privacy policies of any website you visit.

Section 9 – User Comments, Reviews & Submissions

If you submit comments, reviews, suggestions, testimonials, photographs, videos, or other materials to Lonavity, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, edit, publish, display, and distribute such content for marketing, promotional, or business purposes.

You represent that your submissions do not violate any third-party rights, including intellectual property, privacy, publicity, or copyright rights.

Lonavity reserves the right, but is under no obligation, to remove any content that is unlawful, offensive, misleading, abusive, defamatory, or otherwise inappropriate.

You remain solely responsible for any content you submit.

Section 10 – Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you consent to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy and applicable privacy legislation.

Section 11 – Errors, Inaccuracies & Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, compatibility, pricing, lead times, inventory availability, shipping estimates, promotional offers, or technical specifications.

Lonavity reserves the right to correct any errors, update information, modify specifications, or cancel orders if inaccurate information has been published, including after an order has been submitted.

We are under no obligation to update website content except where required by applicable law.

Section 12 – Prohibited Uses

You agree not to use this website or its content for any unlawful or prohibited purpose, including but not limited to:

Violating any applicable laws or regulations;
Infringing intellectual property rights;
Uploading viruses, malware, or malicious code;
Attempting unauthorized access to our systems;
Collecting personal information of other users without consent;
Submitting false, fraudulent, or misleading information;
Interfering with the security or operation of the website;
Using automated systems to scrape, copy, or reproduce website content without authorization.

Any violation of these Terms may result in the immediate suspension or termination of access to the website and may lead to legal action where appropriate.

Section 13 – Warranty Disclaimer & Limitation of Liability

Lonavity is committed to providing quality products and professional installation services. Unless expressly stated otherwise, products sold through our website are covered solely by the applicable manufacturer's warranty, where available.

Lonavity provides a limited one (1) year workmanship warranty on installation services performed by our technicians. This warranty covers defects in workmanship only and does not extend to product defects, misuse, accidents, normal wear and tear, improper maintenance, unauthorized modifications, or damage caused by third parties.

Except as expressly stated in writing, all products and services are provided "as is" and "as available" to the fullest extent permitted by applicable law.

Lonavity does not warrant that the website, its content, or any services will be uninterrupted, error-free, secure, or continuously available.

To the fullest extent permitted by applicable law, Lonavity shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

Loss of profits;
Loss of business opportunities;
Vehicle downtime;
Travel expenses;
Accommodation expenses;
Loss of use of the vehicle;
Loss of data;
Any other indirect or consequential damages.

Our total liability arising from any claim relating to a product or service shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim, except where prohibited by applicable law.

Section 14 – Indemnification

You agree to indemnify, defend, and hold harmless Lonavity, its owners, employees, contractors, suppliers, affiliates, and representatives from any claims, liabilities, damages, losses, expenses, or legal fees arising from:

Your breach of these Terms of Service;
Your misuse of our products or services;
Your violation of any applicable law;
Your infringement of any third-party rights.

Section 15 – Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall remain in full force and effect.

Section 16 – Termination

These Terms remain effective unless terminated by either you or Lonavity.

We reserve the right to suspend or terminate access to our website or services without prior notice if we reasonably believe these Terms have been violated.

Termination shall not affect any obligations or liabilities that arose before the effective date of termination.

Section 17 – Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Warranty Policy, and any other policies published on this website, constitute the entire agreement between you and Lonavity regarding your use of our website, products, and services.

Any failure by Lonavity to enforce any provision of these Terms shall not constitute a waiver of that provision.

Section 18 – Governing Law

These Terms of Service and any dispute arising out of or relating to your use of this website, the purchase of products, or the provision of services shall be governed by and construed in accordance with the laws of the Province of Quebec and the applicable laws of Canada.

You agree that any legal proceeding shall be brought before the courts having jurisdiction in the Province of Quebec, unless otherwise required by applicable law.

Section 19 – Changes to These Terms

Lonavity reserves the right to modify these Terms of Service at any time.

Any updates will be posted on this page and will become effective immediately upon publication. Your continued use of the website following any changes constitutes acceptance of the revised Terms.

Section 20 – Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Lonavity
162 rue de Varennes, local 1000
Gatineau, QC J8T 8G4
Canada

Phone: (819) 592-8611
Email: info@lonavity.ca

Section 21 – Intellectual Property

All content available on this website, including but not limited to text, photographs, graphics, logos, icons, videos, product descriptions, installation guides, designs, trademarks, and other materials, is the property of Lonavity or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content from this website may be copied, reproduced, modified, distributed, published, displayed, transmitted, or used for commercial purposes without the prior written consent of Lonavity.

Unauthorized use of our intellectual property may result in legal action.