Shipping policy
Thank you for shopping with Lonavity. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order through our website, you agree to the terms outlined below.
Section 1 – Shipping Destinations
Lonavity currently ships orders within Canada only.
We do not currently offer international shipping.
Section 2 – Order Processing
Many products sold by Lonavity are ordered from our suppliers after an order has been placed. As a result, certain products may require additional lead time before they are ready for shipment. Depending on the product, your order may be shipped from our facility or directly from one of our suppliers or manufacturers.
For products shipped from Lonavity, orders are typically prepared within 1 to 2 business days after all items have been received from our suppliers.
Processing times may vary depending on supplier availability, manufacturer lead times, custom products, special-order items, or seasonal demand.
Section 3 – Shipping Methods
Orders are shipped using reputable Canadian carriers selected by Lonavity.
Depending on the product, shipment size, and destination, orders may be delivered by standard parcel services or specialized freight carriers.
Some products may be shipped directly from our suppliers or manufacturers. In these cases, items may arrive separately from other products ordered through Lonavity.
Section 4 – Shipping Costs
Shipping charges are calculated at checkout whenever possible.
Certain oversized, heavy, freight, remote-area, or special-order products may require a custom shipping quotation. If additional shipping costs apply, Lonavity will contact you for approval before processing your order.
Section 5 – Delivery Estimates
Orders shipped from Lonavity are generally dispatched within 5 to 7 business days after they have been prepared for shipment.
Products shipped directly from our suppliers or manufacturers may have different processing and delivery times depending on supplier inventory and shipping schedules.
Estimated delivery times begin once an order has been processed and shipped. They do not include additional lead times for products that are not immediately available.
All delivery times are estimates only and are not guaranteed.
Delivery may be affected by supplier availability, manufacturing lead times, carrier delays, weather conditions, holidays, remote locations, or other circumstances beyond Lonavity's reasonable control.
Lonavity is not responsible for delays caused by suppliers, manufacturers, or shipping carriers.
Section 6 – Local Pickup
Local pickup is available by appointment only at:
Lonavity
162 rue de Varennes, local 1000
Gatineau, QC J8T 8G4
Canada
As many products are ordered from our suppliers after purchase, local pickup is available only once your order has been received, processed, and confirmed ready for collection.
Customers will be notified when their order is ready for pickup.
Section 7 – Tracking Information
Tracking information will be provided whenever available once your order has been shipped.
Some freight shipments or supplier-direct shipments may have limited or delayed tracking updates.
Section 8 – Shipping Delays
Although Lonavity makes every reasonable effort to process and ship orders as quickly as possible, shipping delays may occasionally occur.
Lonavity is not liable for delays resulting from supplier shortages, manufacturing delays, transportation issues, weather events, labour disruptions, or other events beyond our reasonable control.
Section 9 – Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an incorrect address is provided and a shipment is returned to Lonavity or the supplier, additional shipping charges may apply before the order can be re-shipped.
Lonavity is not responsible for orders delivered to an address provided incorrectly by the customer.
Section 10 – Lost or Damaged Shipments
Please inspect your shipment immediately upon delivery.
If your package arrives damaged, appears to have been tampered with, or if any items are missing, please notify both the shipping carrier and Lonavity as soon as possible.
Whenever possible, claims for damaged shipments should be reported within 48 hours of delivery.
Please retain all packaging materials and provide photographs of the damage whenever possible to assist with any shipping claim.
While Lonavity will assist customers in resolving shipping claims, claim approval remains subject to the carrier's investigation and policies.
Section 11 – Refused Deliveries
If a shipment is refused by the customer or returned due to unsuccessful delivery attempts, the customer may be responsible for return shipping charges, re-shipping costs, and any applicable restocking fees in accordance with our Return & Refund Policy.
Section 12 – Contact Information
If you have any questions regarding shipping, please contact us:
Lonavity
162 rue de Varennes, local 1000
Gatineau, QC J8T 8G4
Canada
Phone: (819) 592-8611
Email: info@lonavity.ca